04. Non-Conformity Reporting

Overview

The NCR module provides a structured system for documenting and tracking quality issues identified during construction. It enables collaboration through channels defined by the Aquila customer:

1. Ship Owner (Aquila Customer) - Creates and manages detailed reports of non-conformities, defines communication channels and company roles
2. Third Party (Shipyard QA Team) - Reviews and responds to reported issues based on their assigned role in the channel configuration

The NCR module follows the communication pathways and permissions set up in the customer's channel management, ensuring proper workflow between Approving, Commenting, and Responding companies.

Ship Owner Responsibilities & Workflow

NCR Creation

1. Creating New NCRs
   • Navigate to NCR Module
   • Create report with structured template:
     • Select category/type of non-conformity
     • Identify location/system affected
     • Document issue details
     • Attach supporting photographs
     • Assign severity level
   • Submit for Shipyard review

NCR Management

1. Report Organization
   • Categorize issues appropriately
   • Track multiple items within single NCR
   • Monitor resolution progress
   • Document follow-up inspections
   • Maintain clear record of communications
2. Issue Tracking
   • Monitor Shipyard responses
   • Review proposed solutions
   • Verify implemented corrections
   • Close resolved items
   • Maintain audit trail

Organization & Filtering

• Track open issues by category
• Monitor resolution status
• Filter by location/system
• Track critical items
• Generate status reports

Shipyard QA Team Workflow

Response Process

1. Receive notification of new NCR
2. Review reported non-conformity
3. Investigate issue
4. Propose corrective action
5. Document implementation
6. Submit for Owner verification

Available Tools

• Access to NCR details and attachments
• Response documentation features
• Progress update capabilities
• Resolution tracking

Shared Features

Filtering & Organization

Both parties can access:

• Filter by Category
• Filter by Status
• Filter by Location
• Search by NCR Number
• Track resolution progress

Status Tracking

• Clear visibility of open issues
• Progress monitoring
• Resolution verification
• Documentation history
• Communication record

Best Practices

For Ship Owner

• Use clear, specific descriptions
• Include relevant photographs
• Reference applicable specifications
• Maintain consistent categorization
• Monitor resolution progress
• Verify corrective actions thoroughly

For Shipyard

• Respond promptly to new NCRs
• Provide clear correction plans
• Document implementation steps
• Update status regularly
• Maintain clear communication

Common Workflows

Ship Owner: Issue Documentation

1. Create NCR with detailed information
2. Add supporting documentation
3. Submit to Shipyard
4. Monitor response
5. Review proposed solution
6. Verify implementation
7. Close resolved items

Shipyard: Issue Resolution

1. Review reported non-conformity
2. Investigate root cause
3. Develop correction plan
4. Implement solution
5. Document actions taken
6. Submit for Owner verification

Remember: The NCR module provides a systematic approach to quality issue management, ensuring clear documentation and tracking of all non-conformities through to resolution.